Terms & Conditions

1. These Terms
1.1 What These Terms Cover
Welcome to www.kugofit.com (the “Website”). We know from our own online shopping experience that it is important to feel safe and protected, so we do our best to ensure that you feel that way when you shop with us. Our Terms and Conditions (or T&Cs) outline everything you need to know to ensure that shopping with us is safe, secure and fair. By using this Website, you agree to be bound by these T&Cs and any orders you place are subject to these T&Cs. Please read these Terms carefully before submitting your order to us. If you are unsure of your rights under these T&Cs, or would like an explanation of any of them, please contact us before placing an order.

1.2 If you would like to place a large wholesale order with us, please contact out508539101@outllook.com and we will discuss the wholesale availability of our products and the relevant credit and payment terms.

2. About Us and How to Contact Us

2.1 How to Contact Us. If you have any compliments or complaints about our products or services, please email us at out508539101@outlook.com. We try to respond to all emails sent to this address within one business day, but if it's really busy, we may need longer, so please be patient.

2.3 How we contact you. If we have to contact you, we will do so by telephone or by writing to the email address or postal address you gave us in your order.

2.4 "Written" includes email. When we use the words "written" or "written" in these terms, this includes email.

3. Our contract with you
3.1 How we will accept your order. Your order is an offer to kugofit to buy the products in your order. When you place an order to buy products from kugofit, we will send you a message confirming receipt of your order and containing details of your order ("Order Confirmation"). When we send you an Order Confirmation, this does not mean that we accept your offer to buy the products you ordered. It is just a confirmation that we have received your order. We will accept your offer and complete the sale of the products to you, at which point a contract will form between you and us, when we email you to confirm that your order has been sent to you.

3.2 If we are unable to accept your order. If we are unable to accept your order, we will notify you in writing. This may be because the product is out of stock, because of unexpected resource constraints that we could not reasonably plan for, because we discover an error in the price or description of the product, or because we are unable to deliver the product within a reasonable time due to stock issues.

3.3 Your order number. We will assign an order number to your order and let you know the order number when we receive your order. It will help us if you can tell us your order number when you contact us about your order. If you do not receive an order number, please contact us at out508539101@outlook.com

4. Our Products
4.1 Products may differ slightly from the images. The images of the products on our website are for reference only. Although we do our best to display the colours accurately, we cannot guarantee that the colours displayed by your device accurately reflect the colour of the product. Your product may differ slightly from these images. Although we do our best to be as accurate as possible, due to the handmade nature of some of our products, there are reasonable tolerances for differences in the dimensions, weights, capacities, sizes and measurements of those products shown on our website.

4.2 Product packaging may vary. Product packaging may vary from that shown in the images on our website.

5. If there is a problem with the product
5.1 How to tell us about the problem. If you have any problems or complaints about our products or services, please email us at out508539101@outlook.com

5.2 Summary of your statutory rights. We have a legal obligation to supply products that comply with this contract. Please see the box below for a summary of your main statutory rights in relation to the products. Nothing in these terms will affect your statutory rights.

5.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject a product, you must send it back to us or (if the product is not suitable for posting) allow us to collect it from you. We will pay for posting or collection unless you return the product. Please email us at out508539101@outlook.com to get a returns label or to arrange collection.

Summary of your key legal rights

This is a summary of your key statutory rights. These rights are subject to certain exceptions. For more information, visit the Citizens Advice Bureau website at www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected life of the product, your legal rights include the following:

Up to 30 days: If your goods are faulty then you can get a refund straight away.
Up to six months: If your goods can’t be repaired or replaced then in most cases you’ll be entitled to a full refund.
Up to six years: If your goods don’t work for a reasonable period of time you may be entitled to a partial refund.
6 Our liability for loss or damage you suffer
6.1 We are liable to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we will be liable to you for foreseeable loss or damage that you suffer as a result of our breach of this contract or our failure to use reasonable care and skill, but we are not liable for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it will happen or if both we and you knew it might happen when the contract was made, for example if you discussed it with us during the sales process.

6.2 We will not exclude or limit our liability to you in any way unless it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; liability for fraud or fraudulent misrepresentation; liability for breach of your legal rights (including the right to obtain products that are as described, consistent with the information we give you and any samples or models you have seen or inspected, of satisfactory quality, fit for any particular purpose known to us and provided with reasonable skill); and liability for defective products under the Consumer Protection Act 1987

6.3 We are not liable for business losses. We only provide products for domestic and private use. If you use the products for any commercial, business or resale purposes, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

7. How we use your personal information
7.1 How we will use your personal information. By agreeing to these terms and conditions, you acknowledge that we may collect your personal data. Any personal data you provide to us will be stored on our databases. This personal data will be used in the manner described in our privacy policy which can be found here.